We build our Wings to last, and we back them with a warranty against defects in materials and workmanship. If something's not right, talk to us and we'll make it right.
Who gives this warranty
- Warrantor: Boat Wings Pty Ltd (ABN 21 671 407 640), trading as Boat Wings
- Postal address: [FILL IN: PO Box address
- Email: gregk@boatwings.com.au
What's covered
Boat Wings, Ski Wings™ and Dock Wings come with a 3-year warranty against defects in materials and workmanship. Other products carry the warranty period shown on their product page.
The warranty period runs from the date you receive your order. To be covered, the defect needs to appear within that period.
What's not covered
We keep this fair and common-sense. The warranty doesn't cover:
- normal wear and tear
- misuse or accidents
- punctures or cuts from sharp objects
- damage from installing or inflating the product in a way that doesn't follow our instructions
- unauthorised modifications or repairs
Not sure if something's covered? Ask us. We'd rather have a chat than have you guess.
How to make a claim
- 1. Get in touch. Email gregk@boatwings.com.au. Written claims can also be posted to our postal address above.
- 2. Send us the details. Include your order number, a short description of the problem, and a few photos or a short video showing the issue.
- 3. We'll assess it. We'll look at your claim and let you know the next steps. We may ask for more information or for the item to be sent back to us.
- 4. We'll fix it. If your claim is accepted, we'll repair, replace or refund the item. Under this warranty that choice is ours, but if the problem is a major failure under the Australian Consumer Law, you can choose a replacement or a refund.
Costs of claiming
For genuine faults covered by this warranty, Boat Wings pays the freight. You won't be charged for making a valid claim.
- Courier pickup: We'll arrange a courier to collect the item at no cost to you, or
- Reimbursement: If you send the item yourself, email us a valid freight receipt and we'll reimburse your freight costs promptly once we receive it.
Often we'll simply send you a replacement product or part straight away, so you're not left waiting. This depends on the product or part.
Beyond the warranty
Outside the warranty period, or for something the warranty doesn't cover? Please still get in touch. We look after our customers and will do our best to help with reasonable requests, whether that's a repair, a replacement part or just some advice.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits of this warranty are in addition to other rights and remedies you have under the Australian Consumer Law and other laws in relation to our goods. Your consumer guarantee rights can continue after the warranty period ends.