Shipping policy

Thanks for shopping with Boat Wings. We're an Australian business, and we want your Wings to arrive safely and without fuss. Here's how shipping works.

Processing and dispatch

Orders are shipped from our Australian warehouse within 1–3 business days once processed.

Where we deliver

  • Australia: We deliver within Australia using a mix of carriers, including road transport for interstate orders.
  • International: We ship worldwide, wherever our carriers deliver. International orders usually go with Australia Post. Some destinations may be unavailable or need a quote, so if you're unsure, please contact us before ordering.
  • P.O. boxes: P.O. boxes can only be delivered to by regular post, which can cost more. Within Australia, please use a street address where possible. This is less of an issue for international orders.

Shipping rates

We don't offer free shipping. Our Wings are big, bulky items and freight is genuinely expensive, so rather than hide it in our prices, we show you the real cost up front.

  • Each product has a flat shipping rate, which varies by product and destination.
  • Your shipping cost is shown at checkout, before you pay.
  • Each product page also shows shipping rates and shipping times info.
  • All prices are in Australian dollars (AUD).

Delivery times

These are estimates from dispatch:

  • Australia: Interstate orders are delivered by road transport, so please allow up to 7 days.
  • International: Delivery generally takes up to 14 working days, depending on the destination.

Carrier delays can happen. If your order runs late, let us know and we'll help chase it up.

Customs, duties and taxes

For international orders, you're responsible for any import duties, taxes or customs charges in your country.

Tracking

When your order ships, we'll email you tracking details so you can follow it to your door.

Pre-orders

Some products may be on pre-order. If so, the product page will say so and show an estimated arrival date (ETA). Pre-order items ship as soon as stock arrives. ETAs are our best estimate and can sometimes move, so if you'd like an update, just get in touch.

Check your address

Please double-check your delivery address at checkout, including unit numbers, and add a phone number the driver can use. If you spot a mistake, contact us as soon as possible and we'll do our best to fix it before dispatch.

If a parcel can't be delivered or comes back to us (wrong address, failed delivery or not collected), we'll pass on whatever our courier charges us for redelivery. If the courier redelivers for free, so do we.

Damaged or missing items

If your order arrives damaged or something is missing, please let us know as soon as possible, ideally within 7 days of delivery. Send us your order number and photos of the item and packaging, and we'll sort it out with you. This doesn't limit your rights under the Australian Consumer Law.

Returns and freight

Our 90-day return policy is on our Refund Policy page. For change-of-mind returns, original delivery charges aren't refundable and return freight is paid by the customer.

Faulty, damaged or incorrect items are different. If your item is faulty, arrived damaged or isn't what you ordered, we'll cover the return freight and sort out a repair, replacement or refund under the Australian Consumer Law. Our Warranty page explains how to make a claim.

Questions?

We're always happy to help.

Email: gregk@boatwings.com.au